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CALL US NOW
+91-8595746074
+91-8595746074
Returns, Refunds, and Cancellations Returns, Refunds, and Cancellations
Our Guarantee
We want you to be completely satisfied with your purchase from Deepkart. If you're not, we're here to help.
1. Order Cancellations
You may cancel an order for a full refund at no cost if the cancellation is requested before the item has been shipped.
How to cancel: To request a cancellation, please contact our customer support team immediately with your order number.
Note: If the item has already been shipped, you will need to follow the returns process outlined below.
2. Returns and Exchanges
Return window: You have 7 Days from the date you receive your order to initiate a return or exchange.
Eligibility for return: To be eligible for a return, your item must meet the following conditions:
- It must be unused and in the same condition that you received it.
- It must be in the original packaging with all tags and labels still attached.
- You must provide a receipt or proof of purchase.
Non-returnable items
Please note that certain items are not eligible for return due to their nature. These include:
[List specific products or categories, e.g., Final sale or clearance items, Perishable goods, Personal care items, Custom-made products, Gift cards]
Damaged, defective, or incorrect items: If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or a full refund, and we will cover all associated shipping costs.
3. The Return Process
To initiate a return, please follow these simple steps:
Contact us: Email our support team at deepkartstore@gmail.com with your order number and the reason for the return.
Receive instructions: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for returning your package.
Ship the item: Securely package the item and send it back to us using the prepaid shipping label we provide [or specify who covers the cost].
Inspection and resolution: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.
4. Refunds
Refund method: If your return is approved, your refund will be processed and a credit will automatically be applied to your original payment method.
Refund processing time: Please allow 7-10 business days for the refund to be processed and appear in your account. The exact timeframe can vary depending on your bank or credit card company.
Shipping costs: Original shipping fees are non-refundable unless the return is due to a damaged or incorrect product. Return shipping: You will be responsible for paying your own shipping costs for returning your item unless the return is due to an error on our part [or specify if you offer free returns].
5. Exchanges: Need a different size or color? We offer exchanges for eligible items. After you have initiated the return process for your original item, please place a new order for the desired product.
6. Contact Us: If you have any further questions about our cancellations, returns, or refunds policy, please don't hesitate to contact us:
Email deepkartstore@gmail.com
Our Guarantee
We want you to be completely satisfied with your purchase from Deepkart. If you're not, we're here to help.
1. Order Cancellations
You may cancel an order for a full refund at no cost if the cancellation is requested before the item has been shipped.
How to cancel: To request a cancellation, please contact our customer support team immediately with your order number.
Note: If the item has already been shipped, you will need to follow the returns process outlined below.
2. Returns and Exchanges
Return window: You have 7 Days from the date you receive your order to initiate a return or exchange.
Eligibility for return: To be eligible for a return, your item must meet the following conditions:
- It must be unused and in the same condition that you received it.
- It must be in the original packaging with all tags and labels still attached.
- You must provide a receipt or proof of purchase.
Non-returnable items
Please note that certain items are not eligible for return due to their nature. These include:
[List specific products or categories, e.g., Final sale or clearance items, Perishable goods, Personal care items, Custom-made products, Gift cards]
Damaged, defective, or incorrect items: If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or a full refund, and we will cover all associated shipping costs.
3. The Return Process
To initiate a return, please follow these simple steps:
Contact us: Email our support team at deepkartstore@gmail.com with your order number and the reason for the return.
Receive instructions: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for returning your package.
Ship the item: Securely package the item and send it back to us using the prepaid shipping label we provide [or specify who covers the cost].
Inspection and resolution: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.
4. Refunds
Refund method: If your return is approved, your refund will be processed and a credit will automatically be applied to your original payment method.
Refund processing time: Please allow 7-10 business days for the refund to be processed and appear in your account. The exact timeframe can vary depending on your bank or credit card company.
Shipping costs: Original shipping fees are non-refundable unless the return is due to a damaged or incorrect product. Return shipping: You will be responsible for paying your own shipping costs for returning your item unless the return is due to an error on our part [or specify if you offer free returns].
5. Exchanges: Need a different size or color? We offer exchanges for eligible items. After you have initiated the return process for your original item, please place a new order for the desired product.
6. Contact Us: If you have any further questions about our cancellations, returns, or refunds policy, please don't hesitate to contact us:
Email deepkartstore@gmail.com
